Customer Testimonials

We've had our 2021 Mazda CX-5 for a few months now and we love it so much! Chase made finding the right Mazda for us so easy and gave us the deal we were hoping for! Thank you Mazda Pensacola and Chase for selling us a fantastic Mazda for a great price!

Salesman and personal were great to deal with. Everyone was very polite and answered all the questions we had. Gave us a great deal and experience while purchasing a new car. Excellent service. Highly recommend!!

Kitric and Wayne at Sandy Sansing Mazda were fantastic. I was shopping for a TRX and one of my biggest frustrations with car buying is inventory not being updated, prices not being what they appear, the terrible AI automated messaging, poor response times, and the time commitment needed for what should be a straight forward process. I made a trip down the street first to another dealer and it was a mess. The photos were not 100% accurate, the price was more than advertised, there were things that needed to be addressed on the truck, and overall, I was just disappointed. ... Read More

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Google - Nov 5, 2026

Kitric and Wayne at Sandy Sansing Mazda were fantastic. I was shopping for a TRX and one of my biggest frustrations with car buying is inventory not being updated, prices not being what they appear, the terrible AI automated messaging, poor response times, and the time commitment needed for what should be a straight forward process. I made a trip down the street first to another dealer and it was a mess. The photos were not 100% accurate, the price was more than advertised, there were things that needed to be addressed on the truck, and overall, I was just disappointed. I drove down to meet Kitric, who actually sent me a video introducing himself ahead of time, so I knew who I was looking for. He had the truck pulled up when I got there. We took it for a drive and discussed everything but the truck. My preference, not necessarily his. But I like to know who I am working with. Then when we got back, I asked him about the price and what I would offer, they accepted. He was busy, so he had a few quick things to knock out, and when we reconnected about 10 minutes later, it gave me enough time to look up the vin and all listings. I found one that was $1,500 less. An outdated listing, but they honored the price with no hesitation. I asked to just start the process and give him what he needed, and to come back in the morning. But once I filled out the short credit app, everything moved so fast, we were done in 30 minutes. Wayne in finance did not try to "convince" me I needed things I did not. He didn't sneak anything into the deal, didn't adjust the price in their favor, etc. I know that sounds foreign to some, but I have experienced it all. I picked up the truck the next day and later found out the vin number in the paperwork was inaccurate. They sent me new e-signed copies, I reviewed them, and everything was handled with respect to my time and care. Overall, Kitric and Wayne crushed it. I'm thankful for their time, a smooth process, and making car buying what it should me.

Buying a car doesn't exactly top the list of life's most relaxing activities, but this experience was a pleasant exception! From the start, my salesman, Matt Holden was honest, friendly, patient, punctual, and professional. No games, no pressure, and no unnecessary runaround. I had already done my homework online and knew exactly which vehicle I wanted, so thankfully, we were all on the same page. The entire process, from the test drive to financing and final paperwork, was incredibly streamlined and took just under three hours. That's pretty impressive for buying a car! The waiting area was ... Read More

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Google - Nov 4, 2026

Buying a car doesn't exactly top the list of life's most relaxing activities, but this experience was a pleasant exception! From the start, my salesman, Matt Holden was honest, friendly, patient, punctual, and professional. No games, no pressure, and no unnecessary runaround. I had already done my homework online and knew exactly which vehicle I wanted, so thankfully, we were all on the same page. The entire process, from the test drive to financing and final paperwork, was incredibly streamlined and took just under three hours. That's pretty impressive for buying a car! The waiting area was also a nice touch, with coffee, water, and fountain drinks available. It's the little things! My one piece of advice for future buyers: If you don't want GAP insurance rolled into your auto loan, make sure you specifically ask about it upfront. It wasn't initially disclosed to me, and although we were able to correct it once I caught it, it would have been nice not to have that little surprise along the way. Transparency there would make an already great experience even better. All in all, this was one of the best car-buying experiences I've had. Honest service, a friendly atmosphere, and a process that didn't make me question every life decision that led me to a dealership. I'd absolutely recommend working with him!

You know..I was pretty sure the whole buyer beware had fallen to the wayside with the modern tools to purchase a vehicle. Unfortunately it certainly still applies to this dealership. Made a purchase on a vehicle recently. They allowed me to take the vehicle home because I need an additional signature. When I returned the next day, I mentioned that something was wrong with a particular system. Even though this particular vehicle was sent through the service department, I was flat out told there was nothing to be done about it. Needless to say I ended up having to ... Read More

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Google - Nov 3, 2026

You know..I was pretty sure the whole buyer beware had fallen to the wayside with the modern tools to purchase a vehicle. Unfortunately it certainly still applies to this dealership. Made a purchase on a vehicle recently. They allowed me to take the vehicle home because I need an additional signature. When I returned the next day, I mentioned that something was wrong with a particular system. Even though this particular vehicle was sent through the service department, I was flat out told there was nothing to be done about it. Needless to say I ended up having to spend about 100 dollars to have it looked at. Now I am looking at the possibility of having to spend about 400 dollars on a system that should have never made it out of the service department. Either way, I will not recommend nor repeat my business here.

I just traded my jeep here. Unfortunately, we are struggling pretty badly financially right now but we really needed a reliable car. Alex worked with me some then I work with Ken, and Wade, in financing. Ken was very kind, helpful and professional. I didn't feel any judgement for my situation even though I felt very embarrassed going in there today. I definitely recommend them and I will be back! Thank you, Ken for everything and to Wade for doing the paperwork and more!

Great buying experience at Sandy Sansing Mazda with our salesman, Alex. He was very knowledgeable and helpful with all our questions and test drives of the CX5 and CX50. We choose the CX5. If you looking for a Mazda at Sandy Sansing, Alex is your guy.

Chase Carroll is an asset. He made my no hassle car buying pleasant. Attentive and even delivered the car. A true professional. Thanks Chase

We had a great experience at Sandy Sansing! We needed a new vehicle, this was no-hassle - our sales rep Ken did an excellent job helping us find the just the right car, he is very knowledgeable and professional and he listened! Amanda was very hospitable, even the young man who greeted us, Cowboy, was super nice! Also to the gentleman who finalized our title work, explained everything and was very professional, thank you! Thank you again!

Chase Carroll is the salesman that I worked with. He is an outstanding gentleman who sees and understands a customers needs and works very hard to meet or exceed those needs. I highly recommend him to anyone that would be interested in buying a new or preowned car. He is a very trustworthy gentleman.

kim has been an absolute joy throughout the entire process of getting my first real car! she is a straight forward and extremely kind young lady. wonderful process. everyone is extremely fast working and trustworthy. thank you sandy sansing for my beautiful and new mazda, and especially to miss kim 😊❤️

Kit was a great salesman from start to finish! I was in and out in an hour! Great work! Love my new 26 Mazda3!

The sales representative was courteous, polite, and very knowledgeable. Because of her professionalism I chose a vehicle that I needed.

Drove 3 hours to look at a vehicle WITH AN APPOINTMENT, only to be told that the vehicle is gone. Rebekah was in contact with me 30 minutes before my arrival, with Miguel delivering the news after arrival. I will never consider this dealership again.

They helped me get my dream truck at such a good priced, was very patient and worked with my needs and expectations, couldn’t be more happy!

We had such a great experience working with Ashley at Sandy Sansing Mazda! About a month ago, my husband was looking at Jeeps online and found one at the dealership that caught his attention. He reached out to let them know he was interested, and Ashley responded almost immediately. But instead of just sending a standard email, she actually took the time to make a VIDEO walking us around the Jeep and showing it to us! That extra bit of care right from the beginning really stood out and immediately made us want to work with her. We also felt ... Read More

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Google - Oct 5, 2026

We had such a great experience working with Ashley at Sandy Sansing Mazda! About a month ago, my husband was looking at Jeeps online and found one at the dealership that caught his attention. He reached out to let them know he was interested, and Ashley responded almost immediately. But instead of just sending a standard email, she actually took the time to make a VIDEO walking us around the Jeep and showing it to us! That extra bit of care right from the beginning really stood out and immediately made us want to work with her. We also felt incredibly comfortable with Ashley from the start. As fellow members of the LGBTQIA+ community, having someone who made us feel completely welcomed and at ease throughout the entire process meant a lot to us. 🏳️‍🌈 And she truly went above and beyond. We ended up test driving four vehicles: three Jeeps and a red Mazda CX-9. Some of the vehicles weren't even at her dealership, and Ashley went to TWO other dealerships to get them for us to test drive without hesitation. She never made us feel rushed or like we were asking too much. She genuinely wanted to help us find the right vehicle, even if that meant putting in extra work to make it happen. We ultimately fell in love with the CX-9, and once we made our decision, the buying process couldn't have been easier. From sitting down at the desk to driving away with the keys, everything was incredibly quick and smooth. Most of the paperwork was digital, which made the whole process even easier. What really says a lot about Ashley is that her customer service didn't end when we drove off the lot. She's followed up with me since our purchase just to make sure everything is going well and that we're still happy with the vehicle. If you're looking for a new ride and want someone who is welcoming, attentive, accommodating, and genuinely willing to go above and beyond for you, HIGHLY recommend asking for Ashley at Sandy Sansing Mazda. We couldn't be happier with our experience or Keith's new CX-9! ❤️🚗

I found it disheartening that the used CX-50 I was interested in buying had undisclosed damage to the outside of it when I went to test drive it. No damage reported in the description or history of the vehicle reported, nor you can see it in the pictures listed online. I was told that it could be fixed at one point by the dealership, then they took back the statement saying I’ll have to pay around $700-800 to fix it if I were to buy it. I left and got the same color/model car for $2k less online ... Read More

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Google - Oct 5, 2026

I found it disheartening that the used CX-50 I was interested in buying had undisclosed damage to the outside of it when I went to test drive it. No damage reported in the description or history of the vehicle reported, nor you can see it in the pictures listed online. I was told that it could be fixed at one point by the dealership, then they took back the statement saying I’ll have to pay around $700-800 to fix it if I were to buy it. I left and got the same color/model car for $2k less online at a different place & 10k less miles on it.

I purchased my vehicle from Sandy Sansing Dealership about six months ago, and unfortunately, my experience has been very disappointing. Just two weeks after purchasing the vehicle, both of my key fob batteries were already dead. I was also not informed at the time of purchase about preexisting rodent damage under the hood, which I later discovered. I have now had to spend approximately $600 to repair the rodent damage, and I am also facing approximately $500 out of pocket for a replacement battery because the vehicle’s battery went bad. That is roughly $1,100 in unexpected expenses related to issues with the ... Read More

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Google - Oct 5, 2026

I purchased my vehicle from Sandy Sansing Dealership about six months ago, and unfortunately, my experience has been very disappointing. Just two weeks after purchasing the vehicle, both of my key fob batteries were already dead. I was also not informed at the time of purchase about preexisting rodent damage under the hood, which I later discovered. I have now had to spend approximately $600 to repair the rodent damage, and I am also facing approximately $500 out of pocket for a replacement battery because the vehicle’s battery went bad. That is roughly $1,100 in unexpected expenses related to issues with the vehicle. As a first-time car buyer, I expected to be given accurate and transparent information about the condition of the vehicle before making such a major purchase. I feel misled and disappointed that I was not made aware of the preexisting rodent damage before purchasing the vehicle. I understand that buying a used vehicle can come with unexpected repairs, but I believe customers deserve transparency about known or preexisting issues. As a first-time buyer, this experience has been extremely frustrating and has left me feeling that I was not given the full picture of the vehicle I was purchasing

We went in for a check engine light, thinking our car was still under warranty. It wasn't anymore but they dug deeper amd found a recall that fixed out issue at no cost to us. Great service! Highly recommend.

I had an excellent experience at Sandy Sansing Mazda. Kitric was my salesman and helped me find the exact car I was looking for that met my wants and needs. From start to finish they took care of me. I highly recommend this dealership if you ware wanting to purchase a Mazda. I love my CX-5!

Always friendly service from purchasing my vehicle to returning for routine oil changes, etc.

I took my car here for an inspection after learning this dealership is recommended by the Costco Auto Program. My brakes were making noise and I knew they needed something plus I knew I was likely due for some routine maintenance. I was told that all my breaks were metal on metal and needed brake pads, rotors, and calipers replaced plus a brake flush and other routine maintenance (checked via mileage not actually checking the parts) to the tune of approximately 4k. It seemed too high so I took my car for a second opinion and was informed that, while ... Read More

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Google - Sep 12, 2026

I took my car here for an inspection after learning this dealership is recommended by the Costco Auto Program. My brakes were making noise and I knew they needed something plus I knew I was likely due for some routine maintenance. I was told that all my breaks were metal on metal and needed brake pads, rotors, and calipers replaced plus a brake flush and other routine maintenance (checked via mileage not actually checking the parts) to the tune of approximately 4k. It seemed too high so I took my car for a second opinion and was informed that, while my back brakes did need pads and rotors replaced, my front brakes were still in the green. They also caught another service Mazda missed. I do not appreciate the dishonesty nor the exorbitant prices. The shop I chose charged only $1400 for rear brakes and all routine maintenance needs- less than Mazda wanted for just the rear brake service. I do not recommend the service center here. I can't say if it was because I am a woman who came by myself but that's something to keep in mind.

I bought my first car at this dealership, a 2024 Mazda3, and had it for around two years. Recently, I was in a car accident and decided I wanted to go with another Mazda. The service I have received from Chase S. has been impeccable. I gave him the type of car, and he immediately got to work trying to find me a vehicle within my price range. I’m still trying to purchase a vehicle, but I know for a fact that Chase will do everything he can to get me out of that dealership with a vehicle I truly ... Read More

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Google - Sep 3, 2026

I bought my first car at this dealership, a 2024 Mazda3, and had it for around two years. Recently, I was in a car accident and decided I wanted to go with another Mazda. The service I have received from Chase S. has been impeccable. I gave him the type of car, and he immediately got to work trying to find me a vehicle within my price range. I’m still trying to purchase a vehicle, but I know for a fact that Chase will do everything he can to get me out of that dealership with a vehicle I truly enjoy. (A picture of me and my first car)

Ashley Bondiford was amazing in helping us get our car. She worked with us so well and kept us under budget, worked out the financing, guided us through the paperwork and saved us so much time. They did everything for us there so we didn't even have to go to the DMV. Customer service was above and beyond the standard. Highly recommend.

We had a great experience at Sandy Sansing Mazda when purchasing our new vehicle this week. Ken Burke, the salesperson who facilitated our purchase and trade-in, was extremely helpful and pleasant to work with.

Had a wonderful experience with Ashley, or sales person, at Sandy Sansing Mazda! Probably our best car buying experience ever!

Do not get your car serviced here. They will try to scam you. They throw parts at cars. No actual diagnosis. Brought my hrv in here and they tried to sell us a $400 battery when the battery was not the problem. It was actually the camera behind the rear view mirror.

Great experience working with Alex and the rest of the team. Definitely recommend!

Young Sales lady was very professional and very helpful thank you again my daughter loves her vehicle

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People are nice and the service went well! But the waiting room… OMG, it’s horrible!!

Chase helped my step-dad and I find the perfect car for me. It was a great experience and I have already told others to make sure they stop by there the next time they are looking for a car.

So grateful for Ken & all his advice in helping us find a safe & reliable car for our growing family! If you’re looking for a car buying experience with a salesman who truly listens to your needs, is honest & helps make the purchase process seamless, Ken is your guy!

Great service!

⭐⭐⭐⭐⭐ If car shopping were a road trip, DeMarcus at Sandy Sansing Mazda made ours feel like cruising on an open highway with the windows down. From start to finish, he kept everything in the right lane—no pressure, no games, and no unexpected detours. He answered every question, took the time to make sure we were comfortable, and made the entire experience smooth and stress-free. We came in considering both Mazda and Toyota, but DeMarcus was the reason we drove home in a Mazda. His professionalism, honesty, and genuine care put Mazda in the driver’s seat and made our ... Read More

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Google - Jul 31, 2026

⭐⭐⭐⭐⭐ If car shopping were a road trip, DeMarcus at Sandy Sansing Mazda made ours feel like cruising on an open highway with the windows down. From start to finish, he kept everything in the right lane—no pressure, no games, and no unexpected detours. He answered every question, took the time to make sure we were comfortable, and made the entire experience smooth and stress-free. We came in considering both Mazda and Toyota, but DeMarcus was the reason we drove home in a Mazda. His professionalism, honesty, and genuine care put Mazda in the driver’s seat and made our decision an easy one. If you’re looking for someone who will steer you in the right direction and make buying a vehicle an enjoyable experience, ask for DeMarcus. He truly went the extra mile, and we couldn’t be happier with our new Mazda. Five stars all the way!

This is probably one of the WORST dealerships in Pensacola. Go to Ft Walton Mazda they treat you better and give better deals!

I walked into Sandy Sansing Mazda fully prepared for the usual dealership experience: smiling strangers, mysterious pricing math, and enough sales tactics to make me question my own understanding of reality. Instead, I met Kenny. The thing about Kenny, from the dealership's perspective, anyway: he doesn't act like a salesman. He acts like someone who accidentally ended up selling cars and discovered that simply being honest and real is a surprisingly effective strategy. He never pushed. Never rushed. Never acted like the car would vanish forever if I went home to think about it. He listened more than ... Read More

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Google - Jul 26, 2026

I walked into Sandy Sansing Mazda fully prepared for the usual dealership experience: smiling strangers, mysterious pricing math, and enough sales tactics to make me question my own understanding of reality. Instead, I met Kenny. The thing about Kenny, from the dealership's perspective, anyway: he doesn't act like a salesman. He acts like someone who accidentally ended up selling cars and discovered that simply being honest and real is a surprisingly effective strategy. He never pushed. Never rushed. Never acted like the car would vanish forever if I went home to think about it. He listened more than he talked, answered every question honestly, and seemed genuinely interested in helping me find the right vehicle. The whole experience felt so refreshingly normal that I kept waiting for "the catch." There wasn't one. I left with a great deal, a car I actually wanted, and—perhaps most surprisingly, I didn't feel like I needed a shower afterward, which is my normal emotional state after leaving a car dealership. Kenny strikes me as someone who sleeps well at night because he treats people the way he'd want his own family to be treated. It's a weirdly simple approach, and remarkably effective.

I had an outstanding experience working with Ken at Barker Mazda. From the moment I walked in, he was friendly, knowledgeable, and never made me feel pressured. He took the time to answer all of my questions, explained everything clearly, and made the entire car-buying process smooth and stress-free. Ken genuinely cared about helping me find the right vehicle and made sure I was comfortable every step of the way. His professionalism, honesty, and excellent customer service really stood out. If you’re looking for a new or used vehicle, I highly recommend asking for Ken at Barker Mazda. He ... Read More

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Google - Jul 15, 2026

I had an outstanding experience working with Ken at Barker Mazda. From the moment I walked in, he was friendly, knowledgeable, and never made me feel pressured. He took the time to answer all of my questions, explained everything clearly, and made the entire car-buying process smooth and stress-free. Ken genuinely cared about helping me find the right vehicle and made sure I was comfortable every step of the way. His professionalism, honesty, and excellent customer service really stood out. If you’re looking for a new or used vehicle, I highly recommend asking for Ken at Barker Mazda. He went above and beyond, and I couldn’t be happier with my experience!

Extremely Disappointed with Sandy Sansing Mazda My experience with Sandy Sansing Mazda has been one of the most frustrating customer service experiences I have ever had. When I purchased my Mazda CX-5, the salesperson told me that this was the last model of the CX-5 because Mazda was replacing it with the CX-50. Looking back, I now question how accurate and truthful that information was. More importantly, I later discovered that my vehicle was delivered without the factory locking lug nut key that should have been included with the vehicle. I did not realize the key was missing until nearly ... Read More

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Google - Jul 14, 2026

Extremely Disappointed with Sandy Sansing Mazda My experience with Sandy Sansing Mazda has been one of the most frustrating customer service experiences I have ever had. When I purchased my Mazda CX-5, the salesperson told me that this was the last model of the CX-5 because Mazda was replacing it with the CX-50. Looking back, I now question how accurate and truthful that information was. More importantly, I later discovered that my vehicle was delivered without the factory locking lug nut key that should have been included with the vehicle. I did not realize the key was missing until nearly two years later when I went to replace my tires. At that point, I learned that I could not remove the locking lug nuts because the dealership had never provided the key at the time of purchase. What made the situation even worse was how I was treated by the service department. Instead of listening to my concerns or trying to understand how the problem happened, the service advisor immediately suggested removing the factory locking lug nuts and replacing them with regular lug nuts. In other words, rather than restoring my vehicle to the way it was originally equipped, the proposed solution was to eliminate one of its original security features because it was more convenient for the dealership. Throughout the conversation, I felt dismissed. My concerns were not taken seriously, and the attitude I received came across as rude and disrespectful. Smiling while refusing to take responsibility for a legitimate concern only made the experience more frustrating. Because I could not get a reasonable resolution from the dealership, I had no choice but to contact Mazda North American Operations and ask them to investigate the situation. I should never have had to involve the manufacturer to resolve an issue that began with the dealership failing to provide equipment that should have come with the vehicle. A dealership represents the Mazda brand. Customers deserve honesty during the sales process, complete delivery of everything that comes with the vehicle, and respectful treatment when a problem arises. Unfortunately, I experienced none of those things at Sandy Sansing Mazda. I sincerely hope Mazda North America reviews how this dealership handles customer concerns and holds it accountable. No customer should have to fight to receive what was promised or be treated as though their concerns are an inconvenience.

What bad customer service and poor quality work. After paying diagnostic fee, was told it was the battery (was not after purchase of battery, issue still exists). Took it back, said it was the starter "100% sure it is the starter" (was not after replacement of starter, issue still exists). Now said an additional diagnostic fee to look at it. Bad as Bob Tyler Toyota.

It was a pleasure working with Alex , he was very knowledgeable and helpful the whole process was very good

We went here to look at a new CX-50. A particular one caught our eye and we were told that it was a brand new 2025 so they would be offering a good deal since it was the end of the month. Well that certainly was not the case. The price we were offered (46,000) was OVER what they were asking for 2026 equivalents and even the price they listed it at online (44,000). We even attempted to show them 2026 equivalents listed at 10,000 less. In one ear and out the other. You’d think they were selling Ferraris by the attitude he had. ALEX ... Read More

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Google - Jul 3, 2026

We went here to look at a new CX-50. A particular one caught our eye and we were told that it was a brand new 2025 so they would be offering a good deal since it was the end of the month. Well that certainly was not the case. The price we were offered (46,000) was OVER what they were asking for 2026 equivalents and even the price they listed it at online (44,000). We even attempted to show them 2026 equivalents listed at 10,000 less. In one ear and out the other. You’d think they were selling Ferraris by the attitude he had. ALEX was probably one of the worst sales people we have ever talked to. We decided to give them another chance and talked to a different salesman through the COSTCO buying program. They took the initial call, we expressed our frustration and then we were ghosted. Needless to say we purchased a vehicle elsewhere. Safe yourself some time and money and buy from fort Walton Mazda or elsewhere. -we’ve had great service before at Sandy sansing BMW so we were very shocked

Customer service was amazing. Annie was very helpful.

Easy to schedule an appointment. Convenient drop off. Prompt service. Appreciate the video message showing the vehicle on inspection, describing findings and giving recommendations

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The service department is absolutely wonderful! Each time I have brought my CX-50 for maintenance the experience has been informative and transparent from the moment they begin the work. Annie at the front desk is a wonderful asset for this dealership and an excellent example of what customer service should look like. Sandy Sansing Mazda has it going on!

Matt went out of his way to make sure we found the exact vehicle we were looking for! Definitely would recommend to family and friends! Great customer service. A+++

Good courteous service

Miguel Radford was great help, I had him running around everywhere looking at cars and he was nothing but patient with me. Ended up buying a Mazda3 off him, did not feel like I was being sold to. 5 star customer service, great salesman and I look forward to recommending him to anyone who needs a new car.

Absolutely disgusted and appalled by the terrible customer service, management, and extremely shady, manipulative practices this business runs. I test drove a car in January that I liked but the check engine light was on. Levi, my salesman, assured me the car would be fixed before I came back to get it because I, as any other sane person, would obviously never buy a car that has a check engine light on..... He told me they had not run diagnostics on it yet, but would have everything squared away before I returned. I put down money to "hold" ... Read More

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Google - Jun 9, 2026

Absolutely disgusted and appalled by the terrible customer service, management, and extremely shady, manipulative practices this business runs. I test drove a car in January that I liked but the check engine light was on. Levi, my salesman, assured me the car would be fixed before I came back to get it because I, as any other sane person, would obviously never buy a car that has a check engine light on..... He told me they had not run diagnostics on it yet, but would have everything squared away before I returned. I put down money to "hold" the car for me and returned in a few weeks after having enough for a deposit. When I returned to get the car, the check engine light was off and Levi told me the car was fixed. I was estatic as the car was ready to go at that point, or so i thought. *I wish I was exaggerating* 2 minutes from driving off the lot, the check engine light immediately comes right back on. I called back up the next morning to tell them and Levi tells me to bring the car in so they can inspect it again. They run a diagnostic and tell me that it is the catalytic converter. Levi says he ordered the part, but it does take a while for parts to come in. He told me it would take at least a month and halfish, but it wasn't anything major to worry about because i'd be able to to drive the car. I was told I would receive a call when the part came in. Fast forward a few months, I still never received a call. I finally called back last week to ask about an update and suddenly Levi no longer works there, there is no record of anything, and no one knows what i'm talking about... They told me to bring the car in to be inspected and they would handle it regardless. After inspecting the car, they change their mind again and say they're not covering anything. I asked to speak with the manager, Ryan, who has atrocious customer service skills and professionalism. He came out with a straight face, sat me down, and said "well i'll just let you go first." I told him this same story and he said "i'm not sure why Levi would tell you that." I said "me neither? Do your employees not know how to do their jobs correctly? Y'all pretended the fix the car to manipulate me into buying it under false pretenses" He then said "there is no y'all." As a southern woman, I found this extremely distasteful and almost ridculing as if he was trying to mock my vernacular. To which I replied "are they not your employees? Anything to do with this building is a y'all to me." He pulled out my paperwork saying nothing that Levi promised me was written down so there's nothing he can do for me besides try to get me a cheaper price for a part that is likely already marked up 10x market value anyway. I very obviously declined. I would not recommend this place to anyone! No professionalism from management, lack of accountability, lack of customer service skills, no pride in the team and trying to push the blame when you're the manager is insane and shady. Save your time and money and go support literally any other business instead!

Great folks. Helped me out with a minor issue with my vehicle. Highly recommend!

If you want to buy from Sandy Sansing request Alex as your salesman. He didn’t try to pressure me into buying. He answered the questions I had. He is at Sandy Sansing Mazda but he can help you with any vehicle at any Sandy Sansing dealership. My experience at Sandy Sansing was easy and I was not there forever. I got the vehicle that I want at a reasonable price. We will be return customer. Thank you James and Donna

I bought a Mazda3. The dealership was clean and the staff were helpful and polite. I would recommend this shop to anyone!

I had a wonderful experience! My salesman, Miguel was so patient, knowledgeable, and matched me to my CX 5. The manager, Demarcus, was very friendly and processed everything quickly. I would absolutely recommend both this dealership and the Mazda vehicles!

Called to schedule a service and the lady who answered for the service department left me on hold for 15 minutes. I hung up, called back, and no one even answered their phone. Called a few more times and no one answered. It’s was at around 1pm so they were open. Bad way of doing business.

Miguel was extremely professional, approachable, and made the entire experience at Mazda very comfortable and welcoming. He was very hospitable and genuinely listened to my needs as a customer, which was something I truly appreciated during my visit. He provided a wealth of information that helped me feel more confident moving forward without ever making the process feel pressured. Great experience overall, and I’m glad I had the opportunity to work with him.

I had a great experience buying my 2024 Mazda CX-30 from Sandy Sansing Mazda. The whole process was smooth, and I never felt pressured. I worked with Benji, and he was great to work with from start to finish. He was patient, helpful, and made the process feel a lot less stressful. I absolutely love my new car and definitely recommend them if you’re looking for a vehicle!

The service department exceeded my expectations with outstanding communication throughout the entire process. The video inspection, personal explanation from the mechanic, and timely updates on cost and completion built a real sense of trust and made me feel truly valued as a customer. From check-in to check-out, everyone was professional, friendly, and transparent. One of the best dealership service experiences I’ve had and a team I trust with my vehicle.

Worked with Mathew Holden from this dealership and had an awful experience. Was trying to talk prices like any normal car deal would go and he did nothing but lie to me. First off tried to sell the car above sticker price for a model that was going below msrp. Also told me number then would go back on his word and lie and say “I never wrote it down so it doesn’t count”. Honestly just not impressed with a sketchy salesman that wants to lie and go back on his word when it comes to making a car ... Read More

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Google - May 3, 2026

Worked with Mathew Holden from this dealership and had an awful experience. Was trying to talk prices like any normal car deal would go and he did nothing but lie to me. First off tried to sell the car above sticker price for a model that was going below msrp. Also told me number then would go back on his word and lie and say “I never wrote it down so it doesn’t count”. Honestly just not impressed with a sketchy salesman that wants to lie and go back on his word when it comes to making a car deal. Highly don’t recommend working with this dealership and stay far away from Mathew Holden.

Brought in 2024 vehicle for routine maintenance covered under warranty. Informed service needed to intake due to mileage but no issues present out of good faith moved forward with job covered recommendation for prevention. Not even 24 hrs later broken down on the highway told coverage had just lapsed 70 miles over for roadside and battery. Forced to sign paperwork I wasn’t comfortable with verbiage and unsure of implications. Service manager never called back after left vm requesting to talk.

My wife took her brand new Mazda in. They had 37,000 miles on it for warranty with the cabin filter and intake. She was then told that she needed to do a fuel injector cleaning. She didn’t know this is an upsell on something Not needed. This maintenance on a vehicle with 37,000 miles would be only recommended not necessary not fixing any mile per gallon issues rough idling or any other mechanical issues. Furthermore, if I have dirty injectors after 37,000 miles, I should probably take back the car to the dealership, I got it from. Sad and disappointed that you ... Read More

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Google - Apr 10, 2026

My wife took her brand new Mazda in. They had 37,000 miles on it for warranty with the cabin filter and intake. She was then told that she needed to do a fuel injector cleaning. She didn’t know this is an upsell on something Not needed. This maintenance on a vehicle with 37,000 miles would be only recommended not necessary not fixing any mile per gallon issues rough idling or any other mechanical issues. Furthermore, if I have dirty injectors after 37,000 miles, I should probably take back the car to the dealership, I got it from. Sad and disappointed that you guys finessed another customer. This is the type of stuff that makes people not trust mechanics. I literally could’ve threw a $30 bottle of cleaner in my gas tank and achieve the same amount of cleaning that your text supposedly gave us.

Very professional and easy to work with. Ashley knew everything about my car which made the experience that much more enjoyable.

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bought a car from them at auction - they knew it - and then sold it to another customer . bad business!

I drove an hour for an appointment to see pre-owned vehicles that were posted online as “Ready to Drive”. I called before going and was told to come on ! …only to arrive and EVERY VEHICLE I was interested in was either “not there, not ready to show, or had a flat tire across the street at the other lot”. After being extremely clear on my price range and goal that went with ky price range, to pay off within 36 to 48 months..they continued to try and push me out of my budget. Definitely trying to make more money on their ... Read More

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Google - Feb 28, 2026

I drove an hour for an appointment to see pre-owned vehicles that were posted online as “Ready to Drive”. I called before going and was told to come on ! …only to arrive and EVERY VEHICLE I was interested in was either “not there, not ready to show, or had a flat tire across the street at the other lot”. After being extremely clear on my price range and goal that went with ky price range, to pay off within 36 to 48 months..they continued to try and push me out of my budget. Definitely trying to make more money on their end versus actually helping me into a car that I would not regret. 10 out of 10 not going back..

I have had a terrible experience trying to terminate one lease option and begin another. Customer service is nonexistent with no one ever answering the phones. My salesman just wanted to pass the buck and plead ignorance

Started out good Issac our sales person showed us cars found new car had paint damage again brand new said we wanted car and had paper showing they would paint damage had to leave car for two days went to pick up and it was not painted and still had paint damage on the vehicle was told by another employee they don’t paint cars . Issac was totally unprofessional. First and last Mazda I never have left a bad review but had to for the lack of professional service. I would not recommend Mazda of Pensacola.

I found a dime size ding in my new car over the Holidays. Purchased late (after dark) on 23 Dec 2026. I reported ding several day later. The sales team reported to the manager. I was told I waited too long, Paintless Dent Repair fixed it for about one hundred dollars. You lose my future business, including maintenance, over that?

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So we brought our Mazda CX9 in for a check engine light, after being referred and sent by Honda. I informed the front desk upon arrival that we have an extended warranty and another warranty. Gave said information to them, and went back to wait. A couple hours later, I went back to ask for any updates, they said they were in the middle of running the diagnostic test, which costs $212 after tax. The guy at the desk, I believe his name was Tyler, went over what was found to be wrong with our car. At the end, he then ... Read More

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Google - Jan 19, 2026

So we brought our Mazda CX9 in for a check engine light, after being referred and sent by Honda. I informed the front desk upon arrival that we have an extended warranty and another warranty. Gave said information to them, and went back to wait. A couple hours later, I went back to ask for any updates, they said they were in the middle of running the diagnostic test, which costs $212 after tax. The guy at the desk, I believe his name was Tyler, went over what was found to be wrong with our car. At the end, he then told me that we would have to pay for the costly repairs out of pocket because "our warranty does not cover after market parts". We have a platinum warranty through Fidelity that was purchased when buying our car just a few short months before. It covers after market parts. Needless to say, they Never looked into our warranty and never started a claim! After I paid $212 to just get our car back, and was told our price for fixing it was going to be close to $7,000. I took the car back down to Honda where it was originally purchased, and they explained to me that they shouldn't have charged me, and they definitely should have started a claim since they were clearly informed about our warranty information. I say all this, to say that you should be careful who you take your car to. I felt like they took advantage of the fact that I was a female by myself. Our warranty company is 100% looking into this. They may have gotten their quick $212, but they will never have our business again.

I’ve had minimal interaction with the sales department, but when I visit a dealership’s service department, I expect honest customer service and competent technicians. Unfortunately, after four separate visits, I’ve been disappointed every time. At this point, it’s safe to say I won’t be returning. First visit: I came in for a pre-trip oil change and inspection, the drive i was planning to make was roughly 2000 miles. When I got my car home after my visit I discovered the drain plug was several turns from finger-tight and actively leaking oil which could result in signifigant ... Read More

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Google - Jan 13, 2026

I’ve had minimal interaction with the sales department, but when I visit a dealership’s service department, I expect honest customer service and competent technicians. Unfortunately, after four separate visits, I’ve been disappointed every time. At this point, it’s safe to say I won’t be returning. First visit: I came in for a pre-trip oil change and inspection, the drive i was planning to make was roughly 2000 miles. When I got my car home after my visit I discovered the drain plug was several turns from finger-tight and actively leaking oil which could result in signifigant damages. However I initially brushed it off as a mistake and luckly my wife noticed it before the trip. Second visit: I brought the car in for a rough ride and was told that everything was “critical” — front and rear brakes, control arms, etc. When I inspected the brakes myself, they still had roughly 80% life remaining. That did not sit well with me. Third visit: I decided to just address everything and spent roughly $3,500 on control arms, front and rear brakes, and tires. I was told at pickup that the front brakes were healthy. Those same front brakes failed within a month. Fourth visit: I brought the vehicle in specifically for a strong electrical burning smell and had it towed in. I was given a list of recommended repairs, including claims that my front brake shims were missing and that the AC compressor had failed. I had just done those brakes myself and knew the hardware was intact. When I got the car home and inspected it, all brake hardware was present and in good condition — so I’m not sure how I was being quoted over $300 for parts that were not missing. On top of that, another oil change was recommended even though one had just been performed. My issue is simple: I go to a dealership service center so I don’t have to question the work or the ethics. It’s supposed to be a place of trust. I don’t have unlimited money, and I have a wife and two small children who rely on this vehicle being safe and reliable. That’s why I brought it here — to make sure it was done correctly. Unfortunately, that hasn’t been my experience. I truly wish it were different. Good luck to others, and stay safe.

My 2024 Mazda cx90 3 recalls and this year the hybrid battery broken No more mazda for me

I had to take my 5 stars back due to two months of a headache, all because of lack of communication between individual people not reaching out to me in a timely manner due to a tag when i originally purchased my vehicle it was a title transfer three weeks into driving in the car. I was told to come pick up a new tag. Now I’m dealing with the DMV back-and-forth all because of a tag and to think I’ve recommended a few people there to them in these two months and they also made a purchase with ... Read More

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Google - Nov 10, 2025

I had to take my 5 stars back due to two months of a headache, all because of lack of communication between individual people not reaching out to me in a timely manner due to a tag when i originally purchased my vehicle it was a title transfer three weeks into driving in the car. I was told to come pick up a new tag. Now I’m dealing with the DMV back-and-forth all because of a tag and to think I’ve recommended a few people there to them in these two months and they also made a purchase with a new vehicle I won’t be doing that anymore It’s sad that I’m not even happy with my vehicle anymore. I wish I would’ve purchased it to another company.

You were unable to reset the HOME address on the onboard Mazda navigation system. You dismissed my complaint about not being able to silence the audible road warnings emanating from the on-board Mazda navigation system and claimed that the problem was the after-market Garmin GPS navigation system in the car. You disabled the audible warnings on the Garmin and claimed that solved the problem. You were wrong on many levels. With the Garmin still in the "silenced" mode as you left it, I drove home listening to the audible warning tones from the Mazda navigation system for each ... Read More

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Google - Oct 4, 2025

You were unable to reset the HOME address on the onboard Mazda navigation system. You dismissed my complaint about not being able to silence the audible road warnings emanating from the on-board Mazda navigation system and claimed that the problem was the after-market Garmin GPS navigation system in the car. You disabled the audible warnings on the Garmin and claimed that solved the problem. You were wrong on many levels. With the Garmin still in the "silenced" mode as you left it, I drove home listening to the audible warning tones from the Mazda navigation system for each flashing roadside warning sign and railroad crossing I passed. I will contact Mazda corporate to seek a resolution to these problems, and will let them know how "helpful" you were.

I bought a 2022 Chevrolet Silverado from Sandy sansing mazda in pensacola which ended up being my biggest mistake. I had it 3 months and the top of the engine including the cam rods and lifters went out on me. I did not even make my first scheduled oil change with them. The 2nd biggest mistake I made was not getting the extended warranty. Long story short. I was pushed and told the truck really should not leave the store without gap insurance on it. The extended warranty was offered to me but the quote was unrealistic for me. I thought I ... Read More

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Google - Oct 3, 2025

I bought a 2022 Chevrolet Silverado from Sandy sansing mazda in pensacola which ended up being my biggest mistake. I had it 3 months and the top of the engine including the cam rods and lifters went out on me. I did not even make my first scheduled oil change with them. The 2nd biggest mistake I made was not getting the extended warranty. Long story short. I was pushed and told the truck really should not leave the store without gap insurance on it. The extended warranty was offered to me but the quote was unrealistic for me. I thought I would have time to find a warranty at a price I could afford. I had my truck towed to Sandy Sansing in September. They told me my bill was over three thousand dollars. I have called a total of 4 different people. Waited on calls to be returned that never came. I have begged for them to help me in some sort of way. I mean I bought a $31,000 truck and it lasted me 3 months. They truly have given me the run around. I was so proud to have a new truck. I worked so hard to get my credit up and go to a reputable dealer and by myself a newer vehicle just to have it last three months. I highly recommend if you shop at Sandy Sansing beware. Awful Awful customer service to me anyway. I am a 60 year old woman that truly needed help with this over 3000 bill from them.

MILITARY STAY AWAY!!!!!! They do not partner with USAA, NavyFed or PenFed so all of your options will be from Lenders who do not understand the military. And if you are unfortunate enough to have Joalex Diaz handle your loan, say no thank you and turn away. Especially if you’re a woman. He states that he is also a veteran yet he has no idea how to handle a loan with a veteran and if you’re a woman, he won’t even acknowledge you. Even if you’re on the loan as well as your husband. My husband ... Read More

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Google - Sep 19, 2025

MILITARY STAY AWAY!!!!!! They do not partner with USAA, NavyFed or PenFed so all of your options will be from Lenders who do not understand the military. And if you are unfortunate enough to have Joalex Diaz handle your loan, say no thank you and turn away. Especially if you’re a woman. He states that he is also a veteran yet he has no idea how to handle a loan with a veteran and if you’re a woman, he won’t even acknowledge you. Even if you’re on the loan as well as your husband. My husband and I both served yet, I was left out of nearly all communication and when I confronted Joalex about it, I was blatantly ignored. Sam was awesome and did everything in his power to help us but Joalex was ultimately in control. Then a week after we left the lot, our credit was ran again without our permission. Which was only done bc the original loan offer we accepted came back bc we couldn’t provide a proof of residence…. Because we are here on orders. Something a “veteran” should understand and know how to deal with. We also had a slow leak in the back right tire which we are now being told that we will have to pay for even though this was an issue since we left the lot. Just don’t go here period. Also…. They put the wrong social security number on the contract and when we notified them of this discrepancy, Joalex promptly asked for us to send him the correct ssn via email. Which is absolutely something that should not be done and is drilled I to our heads as veterans…..

Happy with our car and how everything worked out. Thanks to your sales team who answered all of our concerns

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I called ahead of time telling them that I had a broken handle and my door wouldn’t latch. Parts said they had the part. So I brought my van in. They gave me a $6,773 estimate for all work needed to be done (which was not what I asked for-I just wanted my handle Fixed)… they said they actually DID NOT have the part (probably because it was Friday and they didn’t want to mess with it) so I had to pay $212 for a diagnosis that I did not need (we already knew the handle the was broken and ... Read More

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Google - Sep 13, 2025

I called ahead of time telling them that I had a broken handle and my door wouldn’t latch. Parts said they had the part. So I brought my van in. They gave me a $6,773 estimate for all work needed to be done (which was not what I asked for-I just wanted my handle Fixed)… they said they actually DID NOT have the part (probably because it was Friday and they didn’t want to mess with it) so I had to pay $212 for a diagnosis that I did not need (we already knew the handle the was broken and needed repaired) and they didn’t even fix it. This place sucks! What terrible Human beings to charge $6700 for work that my Personal mechanic Said he can do for under $2500 (parts & labor)…. Soooooooooo sad that the government allows this kind of highway robbery without penalty

My wife's experience here was so bad she ended up just keeping her car. She had no desire to go through the car buying process even after I told her to go get the TLX she really wanted. I guess you saved me some money. Thanks?

Very courteous and very professional! Ask for JEWEL BALABAGNO. I love my 2025 CX-30!!!

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My salesman said that as long as I had a scheduled visit, the vehicle would be held. That wasn't the case. I had a visit scheduled, but the day prior, the vehicle was sold. It wasn't my salesman's fault, but it was very disappointing.

Ew

I asked several questions about the service , advisor was unable to give any information or answers. Left the dealership with the unanswered questions.

I just bought a car from them less than a month ago , and they lied telling me nothing was wrong with the car and that it drives perfectly. Well they lied. The speakers are busted, it came with a busted windshield, the car stalls when turning it over, and there’s oil leaking into the radiator. Sanding Sansing Mazda is a scam , acted like they wanted to help and everything else but scammed us for our money and gave us a useless car.

Great experience with a great salesmen Demarcus Horne was awesome so helpful next level service! He makes it personal and totally on point with every single detail

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I am very disappointed, I recently bought a car from here and the customer service was absolutely trash from being cussed out by their manager Emery who also cussed out the bank who was writing their check for the car, to the next inconvenience where they didn’t get my title to the bank for over a month after buying the car….. to now when i have found out they cleared all the codes on the car for major issues I already had to change the catalytic converter not even after having the car 3 weeks to the transmission has now ... Read More

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Google - Jun 6, 2025

I am very disappointed, I recently bought a car from here and the customer service was absolutely trash from being cussed out by their manager Emery who also cussed out the bank who was writing their check for the car, to the next inconvenience where they didn’t get my title to the bank for over a month after buying the car….. to now when i have found out they cleared all the codes on the car for major issues I already had to change the catalytic converter not even after having the car 3 weeks to the transmission has now gone out costing over 5k in work to fix the car and I haven’t even had it 6 months and the car was quoted for 8k that’s a majority for the car payment….now nobody will answer the phones or give me answers as to y the customer service was so poor….. I WILL NEVER RECOMMEND THIS PLACE TO ANYONE!!!!

Service department is efficient, and they don’t try to sell you any unnecessary services.

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Rude service department

I’m glad Jewel was the one we met at Sandy Sansing Mazda. She was very professional and was every bit the person we were hoping for as our car salesperson. It was a pressure-free and we had a great experience with her. I highly recommend seek her out if you come to Sandy Sansing Mazda. Thanks Jewel!

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Jewels was an absolute nightmare to deal with! Sold my son, 20yrs old and just went in the AF, a pre-owned certified 22k car with an engine light on. I insisted it be fixed. Repair bill on a certified car was 25k…..as in it’s not worth repair! Car unsafe to be on the road. Nightmare to deal with!

(Translated by Google) Very disappointed with my exchange. They tell you some things and when you take the car they don't fulfill them. Be careful even with what you sign because they don't even show you the papers, it's through a tablet but you don't see what you're signing. You realize many things when they already send you what you signed by email. I am very disappointed. (Original) Muy decepcionada con mi intercambio te dicen unas cosas y cuando te llevas el carro no las cumplen tengan cuidado hasta con lo que firmas porque ni ... Read More

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Google - May 15, 2025

(Translated by Google) Very disappointed with my exchange. They tell you some things and when you take the car they don't fulfill them. Be careful even with what you sign because they don't even show you the papers, it's through a tablet but you don't see what you're signing. You realize many things when they already send you what you signed by email. I am very disappointed. (Original) Muy decepcionada con mi intercambio te dicen unas cosas y cuando te llevas el carro no las cumplen tengan cuidado hasta con lo que firmas porque ni te muestran los papeles si no que es por una tablet pero no ves lo que estás firmando te das cuantas de muchas cosas cuando ya te envían lo que firmasteis por email estoy pero súper decepcionada

I recently purchased a vehicle from Sandy Sansing Mazda and had the best car-buying experience I’ve had in 25 years. From start to finish, everything was smooth, efficient, and stress-free. Keith Lanier was my salesman, and he provided excellent service throughout the entire process. He was prompt in his responses, listened to what I was looking for, and worked with me to get the deal I was asking for. I truly appreciated his professionalism and dedication to making the experience easy and enjoyable. Demarcus was also incredibly helpful in finalizing the deal and ensuring everything went off without a hitch. ... Read More

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DealerRater - May 11, 2025

I recently purchased a vehicle from Sandy Sansing Mazda and had the best car-buying experience I’ve had in 25 years. From start to finish, everything was smooth, efficient, and stress-free. Keith Lanier was my salesman, and he provided excellent service throughout the entire process. He was prompt in his responses, listened to what I was looking for, and worked with me to get the deal I was asking for. I truly appreciated his professionalism and dedication to making the experience easy and enjoyable. Demarcus was also incredibly helpful in finalizing the deal and ensuring everything went off without a hitch. What impressed me the most was that we were able to complete almost everything online—when I arrived at the dealership, I was in and out in just 15 minutes. It was by far the quickest and most pleasant car-buying experience I’ve ever had. I highly recommend Sandy Sansing Mazda, especially if you value efficiency, transparency, and top-notch customer service. Ask for Keith—you won’t be disappointed!

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Great service. I would definitely visit their site again. My car was taken care of in a prompt and professional manner.

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